Frequently Asked Questions
Everything you need to know about your culinary equipment and orders.
What is the standard shipping timeframe for commercial equipment?
Most in-stock items ship within 1-2 business days. Larger commercial appliances delivered via freight typically arrive within 5-7 business days depending on your location.
Do you offer a warranty on professional kitchen tools?
Yes, all our products come with a standard manufacturer's warranty. Professional-grade equipment often includes extended coverage for commercial use.
What is your return policy for unused items?
We accept returns on unused, unopened items in their original packaging within 30 days of purchase. Please note that some large equipment may be subject to a restocking fee.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress.
Do you offer bulk discounts for restaurant openings?
Yes, we provide competitive volume pricing for full kitchen fit-outs and bulk supply orders. Please contact our commercial sales team for a custom quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer financing options for high-value equipment purchases.